Terms and conditions

Welcome to hiro.design. Users are invited to read the following terms and conditions carefully, as they contain important information for proper use of the platform.

They constitute a binding contract between users and the platform operator.

DEFINITIONS

The following definitions may be used interchangeably in the singular or plural. Terms denoting one gender include the other.

“Account” is a set of data that allows the User, following registration, to use the tools and functions integrated into the Platform.

“Buyer” “User” or “Customer” the person who purchases one or more Design Objects through the Portal.

“General Conditions”, “Contract” or “Terms of Use” means this contract in force between the Platform Manager and Users which regulates the use of the Site and the purchase of Goods.

“Designer” the person who created the project relating to the Products offered for sale on the Portal;

“Hiro”, “Manager” or “Company” means Hiro Srl, registered office in Via dell'Artigianato 6/8, 37030 Badia Calavena (VR) - VAT number/Tax Code: IT04470670235 - REA VR423099 - Share capital €50,000 - owner and manager of the Site.

“Design object”, “Good” or “Product” furniture and design objects published in the electronic catalogues available on the Platform.

“Party” or “Parties” means the Company and the Buyer, separately or jointly.

“Purchase Price” means the amount that the Buyer pays to the Manager for each Product purchased.

“Payment Service Provider” or “Provider” means a third-party company that provides online payment services.

“Rating” Evaluation system that allows Buyers to assign a score to the Designer commensurate with their level of satisfaction with the purchased Good.

“Services” means the use of the Platform and the features described in the Agreement.

“Site”, “Platform” or “Portal” the website www.hiro.design

“Visitor” means a person who accesses and navigates the Site without creating an Account or making a purchase.

PREMISES

a) The www.hiro.design website is a marketplace that facilitates the matching of supply and demand for design objects, allowing customers to purchase the products advertised on the platform.

b) The software systems responsible for operating the Portal will forward purchase orders to the Manager upon request from Customers.

c) Acceptance of the Contract electronically will result in the conclusion of a remote sale of movable goods between the Manager and the Buyer.

d) The preamble forms an integral part of this contract. Terms indicated in the singular may also include the plural; terms denoting one gender may include the other gender.

1. SUBJECT

1.1 These General Conditions govern the use of the Site and the remote sale of the Products published therein. The Company provides Customers with a digital platform that allows them to search, select, and purchase Design Objects online.

1.2 The Buyer may:

a) search for and select the design objects you wish to purchase, adding them to the virtual cart;

b) proceed to checkout, make payment for the Product in the manner described in the Contract by completing the purchase order.

c) register a personal account and view the history of purchases made on the Portal.

1.3 A section dedicated to frequently asked questions has been published on the Portal to help Buyers orient themselves in using the Platform and the Services.

2. ACCESS AND USE OF THE SITE

2.1 Access to the Site by the Visitor is free and does not require registration. By creating an Account, the User confirms that he or she is at least 18 years of age and has read and understood this Agreement by checking the appropriate box and pressing the virtual acceptance button.

2.2 During registration, the following personal information will be requested: first name, last name, email address, and VAT number (if applicable). This information is required for contractual purposes and must contain truthful, accurate, and up-to-date information. Before completing registration, the User must choose a username and password that meet certain minimum security criteria required by the Company. The password is strictly personal and non-transferable. In the event of theft or loss, the Customer is responsible for changing it or promptly requesting its deactivation from the Company.

3. PURCHASE OF GOODS AND PAYMENT METHODS

3.1 The Platform allows the Buyer to access a virtual catalogue of Products and select the ones he intends to purchase.

3.2 The Customer has the right to customize the search for Design Objects by setting a series of search parameters. These criteria allow the Products to be identified based on the selected characteristics, including, but not limited to, type and price range.

3.3 Once the Good has been selected, the Customer will be able to view the product sheet with the characteristics of the Good.

3.4 Registering an Account is not required to complete the purchase of Goods, as the Customer may purchase as a simple Visitor. However, registering an Account will allow the Buyer, especially for recurring purchases, to complete transactions more quickly, keep the receipt address separate from the shipping address, and save their personal data and delivery address, avoiding having to re-enter them for each new transaction.

3.5 If the Customer already has an account, they can log in and confirm their purchase by clicking the virtual confirmation button. The Customer will be redirected to the payment page where they can complete the order and proceed directly with the payment. Before the transaction is completed and payment is made, it is always possible to modify the information entered.

3.6 The purchase will be made electronically by selecting the box accepting the General Conditions and pressing the virtual payment button, with which the Customer confirms their wish to conclude a purchase agreement with the Operator. Upon receipt of the order and after verifying successful payment, the Seller will send the Buyer a confirmation email containing the order summary and will instruct the shipping company to deliver the ordered Goods. The Customer may view their purchase history on the Portal at any time.

3.7 The User agrees to enter into the Contract only after having read and fully understood these General Conditions. Both during the purchase and registration phases, the Customer will be responsible for providing truthful, up-to-date, and accurate personal information. The User may print or otherwise save these General Conditions on a durable medium, pursuant to art. 12 of Legislative Decree no. 70 of 9 April 2003. The General Conditions of Purchase will be archived by the Manager on the platform's server and will be accessible at any time through the appropriate link on the home page.

3.8 The Buyer will have access to various payment methods, including PayPal, credit card, and bank transfer. If the User chooses to pay the fee by credit card, he or she authorizes the Manager to debit or request authorization to debit the payment card used. Payments made through the Site are handled by "UniCredit Banca," the customer's bank via the "MyBank" service, or PayPal Europe, depending on the payment method selected.

3.9 Use of the indicated payment systems may require the registration of an account with the third-party payment service providers. Creating an account implies acceptance of their terms of service. The User acknowledges and accepts that by purchasing a Product, he or she will be required to provide his or her payment details to the third-party payment service provider. The Manager does not access the payment data.

3.10 Customers will have the opportunity to leave a review by assigning a score to the purchased Product. Comments and reviews left by the Buyer will be public and visible to any Visitor. The score is assigned following a short questionnaire, to which the Customer is free to respond or not. The Customer agrees to leave comments free from offensive, inappropriate, vulgar, or defamatory content. The Manager reserves the right, at its sole discretion or upon prior notification, to evaluate the reviews and their compliance with this paragraph, the law, or morality. It reserves the right to remove any reviews that are distortive of competition, manifestly false, or otherwise inappropriate, including any self-assessments.

4. DELIVERY, OBLIGATION TO CHECK, REPORTING DEFECTS AND RETURN

4.1 The Company will ship the purchased Products via courier or postal service to the address indicated on the order form. The estimated delivery date will be indicated during the conclusion of the Contract and confirmed in the order summary email. The shipping date and costs may vary depending on the place and type of delivery and the characteristics of the Products.

4.2 Delivery costs are the responsibility of the Customer. The purchase receipt or commercial invoice will be sent in advance via email, downloadable from the Customer's reserved area on the website, and subsequently delivered by post or courier.

4.3 Upon delivery, the Buyer is required to verify the conformity of the Product with the order placed. Any damage to the packaging or anomalies must be reported upon delivery by marking the delivery note with the words "accepted with reservation" and providing a brief description of the reason for the reservation. If the Buyer is absent during the delivery process, a note will be left with the necessary contact information for the carrier to arrange a second delivery. It is understood that, in the event of non-delivery due to the Buyer's absence, it will be the Buyer's responsibility to contact the carrier or postal service to arrange a delivery time or collection from the warehouse where the Goods will be stored. Failure by the Buyer to request a new delivery will result in the termination of this Contract, with the Customer being entitled to a refund of the amount paid, except for storage and return costs and any other costs incurred by the Seller due to the failed delivery caused by the Customer's absence or refusal to receive the Goods.

5. RIGHT OF WITHDRAWAL, REFUND AND RETURN OF PRODUCTS

5.1 The Buyer is informed that, pursuant to the provisions of art. 52 et seq. of Legislative Decree no. 206/2005 and subsequent amendments (hereinafter also “Consumer Code” ), he/she will have the right to withdraw from the purchase, without penalty and without specifying the reason, within 14 (fourteen) days from the day he/she comes into possession of the Product, or in the case of purchasing multiple Products at the same time, from the day he/she comes into possession of the last Product purchased. The right of withdrawal may be exercised by sending a specific communication via registered mail with return receipt or by email to the following address: shop@hiro.design. If the User uses simple email, for the communication to be considered successful, the Manager must confirm receipt. The User may use the attached standard withdrawal form, which can be downloaded from this link […..].

5.2 In the event of withdrawal, the Buyer must return the Goods intact, with their original packaging, and indicate the name of the Product purchased in the request. The Buyer will be responsible for any diminished value of the Goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning. The direct costs of return will be borne by the Customer. Upon the Customer's request, the Manager will instruct its own courier to collect the Goods from the Customer's home. Following withdrawal, all payments made by the Buyer to Hiro will be refunded, using the same payment method used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise. The refund may be withheld until the Goods are received or until the Buyer has demonstrated that they have returned the Goods, whichever is earlier. The return of the Goods must in any case take place no later than 14 (fourteen) days from the date of communication of the withdrawal to the following address: Hiro Srl, Via dell'artigianato 6/8, 37030 Badia Calavena, VR

5.3 The right of withdrawal is excluded for the supply of tailor-made or clearly personalized Goods. It will apply to the purchase of Goods costing less than or equal to 50 euros (fifty/00). The Buyer will, however, be notified before completing the order if a particular purchase does not provide for the right of withdrawal. The Buyer will retain the right of withdrawal in the case of multiple Goods purchased at the same time, if the total price to be paid by the Customer, regardless of the cost of the individual Goods, exceeds 50 euros.

5.4 The right of withdrawal is expressly excluded if the Buyer does not qualify as a consumer pursuant to the Consumer Code.

6. LEGAL WARRANTY

6.1 The Buyer who qualifies as a consumer pursuant to Legislative Decree no. 206 of 6 September 2005, as amended, or Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011, may benefit from the 2-year legal guarantee on the Products for defects of conformity, starting from the date of delivery. Any defects of conformity must be reported no later than 2 months after their discovery.

6.2 Customers who do not qualify as consumers pursuant to Legislative Decree no. 206 of 6 September 2005, as amended, or Directive 2011/83/EU, must report any defects in the Product within 8 days of delivery. In any case, the right to claim shall expire one year after delivery.

6.3 The Buyer agrees to ship the goods in their original packaging, complete with all accessories, the delivery document, and a detailed description of the defects. Shipping costs will be borne by the Company, which may arrange with the Buyer to collect the product from the Buyer's home or residence. Upon receipt of the Product, the Company will take possession of the defective Product to verify whether or not the malfunction is due to a lack of conformity.

6.4 Only in the event that the malfunction or failure of the Goods to comply with the use declared by the Company does not depend on a lack of conformity, Hiro may request a refund from the Buyer for shipping costs and the cost of verification, in any case not exceeding 50 euros.

6.5 The request to avail of the guarantee must be sent in writing via email using the email address: shop@hiro.design or registered mail, to the following address: Hiro Srl, Via dell'artigianato 6/8, 37030 Badia Calavena, VR

If the User uses a simple email, for the communication to be considered successful, the Manager must confirm receipt.

6.6 The warranty does not cover defects due to normal wear and tear, as well as defects or damage caused by inappropriate or incorrect use of the Product, or in any case attributable to external circumstances beyond the Operator's control. Likewise, the warranty does not cover components subject to wear and tear.

6.7 The designer objects sold on the Marketplace are made in small series through a combination of industrial, artisanal, and semi-artisanal production methods. Any small imperfections are not to be considered defects but rather characteristics that make each Product unique and authentic.

7. LIMITATION OF LIABILITY AND EXCLUSION OF FURTHER WARRANTIES

7.1 Except as provided by mandatory provisions of law, Hiro expressly excludes any liability for delays or failure to deliver the Goods due to causes not directly attributable to it, such as force majeure, unforeseeable circumstances, and acts attributable to the Customer or third parties. Without prejudice to the liability provided in the event of Product defects, the Company declines, to the fullest extent permitted by law, any liability for damage to property or persons caused by use of the Products not in accordance with the instructions and warnings provided by the Manager.

7.2 The Company cannot guarantee the uninterrupted operation of the Platform or the absence of malfunctions of any kind, nor that it will be able to correct all defects or malfunctions that may occur during its use. However, while it cannot guarantee the absence of software defects or malfunctions that may cause delays, interruptions, or suspensions of the Services, the Company will make every reasonable effort to intervene without undue delay to restore full functionality of the Platform. In particular, access to the Site and Services may be temporarily interrupted for maintenance. In the event of scheduled maintenance, the Company undertakes to post advance notice directly on the Site indicating the time slot for the intervention.

7.3 The Site may contain backlinks and hyperlinks to third-party websites. The Customer is aware of and assumes all risks arising from the use of links that may redirect to external sites over which the Manager has no control. The Manager declines any responsibility for the accuracy and type of content contained on such websites.

8. CHANGES TO THE GENERAL CONDITIONS AND FUNCTIONS OF THE PLATFORM

The Manager reserves the right to make changes to the General Conditions at any time for technical or commercial reasons. Any changes will be communicated via a notice on the Site's home page and will not affect orders already completed but will apply only to subsequent transactions. It is the Customer's specific duty, regardless of receipt of such notice, to regularly check the last update date indicated at the bottom of the Contract. Once notification has been made in the manner indicated above, the Customer will be required to comply with the new General Conditions or, if they do not intend to accept the changes, to immediately discontinue use of the Site. The Customer will, however, have the opportunity to view previous versions of the General Conditions, which will be made available upon request.

9. OWNERSHIP OF CONTENT

All content made available by the Company through the Site, including trademarks, identifiers, expressions, text, domain names, and software systems used in connection with the Site and the Services, is the exclusive property of the Operator and any licensors. Except as otherwise provided by mandatory laws, it is prohibited to modify, alter, distribute, disseminate, or copy the content made available by the Company on the Site without its authorization. Any unauthorized use is considered a serious violation of the laws protecting copyright and the Operator's intellectual property rights and will be prosecuted to the fullest extent of the law.

10. COMMUNICATIONS

10.1 The Manager may send technical communications relating to the functioning of the Site, including messages, communications, announcements, and notifications regarding the latest news on the Services.

10.2 Users may contact the Company to request information or to report any technical problems with orders or the functioning of the Platform by sending a communication to the following email address: shop@hiro.design.

11. APPLICABLE LAW AND JURISDICTION

11.1 This Agreement is governed by Italian law, excluding the Vienna Convention on Contracts for the International Sale of Goods. Any dispute arising from this Agreement shall be subject to the exclusive jurisdiction of the Court of Verona.

11.2 If the Buyer qualifies as a consumer pursuant to the Consumer Code, he may decide to take action before the court of his residence.

11.3 In accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council, we provide the link to the European online dispute resolution platform: ec.europa.eu/consumers/odr/

12. TRADEMARK OWNERSHIP AND AUTHORIZED DISTRIBUTION

"Hiro" is a registered trademark owned exclusively by Hiro Srl
Hiro Srl is the only entity authorized to sell and distribute Hiro-branded products. Any use, reproduction, distribution, or sale of the brand and products without prior written authorization from Hiro Srl is prohibited.
Any unauthorized use or distribution will be prosecuted to the fullest extent of the law.